Description

In this course, students will learn how to develop effective interpersonal communications skills that build positive interactions with others.

COURSE CONTENT

 1. FIRST IMPRESSION AND BUILDING RAPPORT 

• The Importance of First Impressions
• Communicating to Build Rapport
• Treat people with courtesy and respect
• Active Listening
• Establishing Credibility
• Building Positive Relationships

2: OBSTACLES TO COMMUNICATION 

• Barriers
• Filters
• Interpersonal Gap
• Handle problems tactfully

3: BUILDING RELATIONSHIPS THROUGH FEEDBACK 

• Providing Positive Feedback
• Providing Constructive Feedback
• Building Cooperative Working Relationships

INSTRUCTOR:

Learnsoft Enterprise Training